Lumitracker Customer Service Manager
Garver’s internally developed mobile light data collection system, Lumitracker, has earned industry recognition and strong customer adoption. As Garver continues to expand Lumitracker’s presence, we are seeking a Customer Service Manager who is deeply focused on building, strengthening, and sustaining long-term relationships with municipal and Department of Transportation (DOT), and related clients.
This role is centered on account management, client partnership, and relationship-driven growth. The ideal candidate will serve as a trusted advisor to public sector clients, ensuring long-term success, repeat business, and expansion within existing and new accounts while representing Lumitracker as a strategic solution.
Key Responsibilities
Client Relationship Management & Account Management
- Serve as the primary point of contact and relationship owner for clients, fostering long-term, trust-based partnerships.
- Build, maintain, and continuously strengthen relationships with city officials, public works leaders, DOT stakeholders, and key decision-makers.
- Proactively identify opportunities to expand existing accounts, ensuring client retention and long-term value creation.
- Manage multiple client accounts concurrently while maintaining a high level of responsiveness and service quality.
- Lead proposal development, negotiations, and contract discussions with a focus on long-term partnership value.
- Deliver tailored presentations, product demonstrations, and strategic conversations aligned with client goals.
Market Insight & Collaboration
- Gather client feedback and insights to inform relationship strategy and improve overall client experience.
- Stay informed on municipal and DOT priorities, funding trends, and infrastructure initiatives to better serve clients.
- Collaborate with internal teams to ensure Lumitracker offerings remain aligned with client needs.
- Advocate for client perspectives in shaping product improvements and service delivery enhancements.
Preferred Qualifications
- Demonstrated success building long-term partnerships within public sector or B2G environments.
- Strong understanding of municipal procurement processes and government contracting.
- Exceptional relationship-building, communication, and presentation skills.
- Ability to manage and grow multiple client accounts simultaneously.
- Self-motivated with the ability to thrive in a collaborative, client-focused environment.
Grow With Us
Garver offers its employees programs such as company-paid professional memberships, support for industry licenses, and continuing education opportunities that foster a progressive atmosphere. We provide the tools, resources, and environment to develop leaders, stimulate ideas, and accomplish impactful projects. With competitive compensation, attractive benefits, and a comprehensive wellness program, Garver supports true work-life balance.
Founded in 1919, Garver is an employee-owned engineering, planning, and environmental services firm serving aviation, transportation, buildings, federal, water and wastewater markets, and more. Ranked among Engineering News-Record’s Top 100 Design Firms, Garver employs over 1,400 people and is recognized for its people-first culture.
Garver is committed to providing equal employment opportunities to all applicants and employees.
